We hope that you love your purchase. However, we do know that at times items do not fit as expected and an exchange or return is needed. All purchases are eligible for STORE CREDIT ONLY- no cash refunds.
SALE, CLEARANCE, & ITEMS WON IN GIVEAWAY ARE FINAL SALE.
* Your item must be received by Peony & Rose Boutique within 14 days of receipt of merchandise, NO EXCEPTIONS. We feel this gives our customers ample time to decide if they are satisfied with their purchase.
* Returns must be UNWORN, UNWASHED and have all the ORIGINAL tags attached and in the same condition that you received it. Returned items that appear to have been worn, washed, have any stains,
* NO Return Authorization is needed!
Kindly return to:
Peony & Rose Boutique Returns
1604 Waxwing Court
Fort Wayne, Indiana 46814
* Customer is responsible for all return shipping costs. We recommend shipping in a way that will provide a tracking number. Peony & Rose Boutique is not responsible for items lost or damaged in shipping.
* All Clearance items are FINAL SALE!
* Once we receive your return please allow 3 business days for us to process it. We will then issue you a STORE CREDIT in the form of an online gift card minus the original shipping and handling which can be used on our website any time. These WILL NOT expire.
*If you believe the item you received is damaged or defective, email us immediately at firstname.lastname@example.org and your issue will be addressed immediately. All damage claims must be made within 3 days of receipt of your order. NO EXCEPTIONS. If we have not been notified within 3 days, the return will be rejected for any store credit or refund.
* Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing that it is still attached.
* Indicate "DEFECTIVE" or "DAMAGED" in the subject line.
* Please include your first and last name, order #, and the product name or code of the item.
Additional non-returnable items:
Due to the popular demand of our boutique items, high order volume, & the high risk of sellouts exchanges are NOT always guaranteed. We will do our best to get you the item
Peony & Rose Boutique is not responsible for delays with shipping once it has left our facility. Peony & Rose Boutique is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order. Peony & Rose Boutique is not responsible for orders that USPS marks as "DELIVERED". You will need to check with your local Post Office or Postal Carrier to obtain information regarding your package. We will provide a tracking number that is given to us by USPS.